These resources are to guide Victorian Public Sector organisations in handling and reviewing complaints and grievances in accordance with their responsibilities from the Victorian Public Sector Employment Principles.

VPSC has a role in actively supporting VPS employees (of departments, administrative offices and certain organisations as specificed in Section 16 of the PAA) to pursue a Review of Actions.

Public Sector organisation are also encouraged to follow this model in order to meet their obligation to their employees, particularly the Employment Standards requirement for Reasonable Avenue of Redress.

We suggest you review both the guidance around Victorian Public Sector Code of Conduct and Employment Principles. As well as the Grievances and Complaints section of this website.

Codes of Conduct

Employment Principles and Standards

Grievances and Complaints

Note: The information contained within these documents do not replace any enterprise bargaining agreements, departmental or agency policy. They are provided as a guide only.

This resource suite contains:

Available formats

Guidance for a Review of Actions

This guide applies to the Victorian Public Service. It explains the roles and responsibilities of people participating in a review of actions and the processes involved.

View Online Download PDF 0.16MB 3 pages

Review of Actions FAQs

Frequently asked questions to support the guidance for a Review of Actions above.

These FAQs replace Grievance Myths and Facts for the Victorian Public Service from June 2017.

Application to VPSC for a Review of Actions

VPS employees may apply to VPSC for a review of employment related actions under the Public Sector (Review of Actions) Regulations 2015

This document includes a checklist for eligibility and details the information required from the applicant and the process involved.

Download DOCX 0.14MB 4 pages

Review of Actions Report Template

For review officers and organisations.  This model template for a Review of Actions Report details the minimum standard of information required and guides the process of conducting the review.

Download DOCX 0.07MB 3 pages

Application for registration - Register of Review officers

For Review Officers who wish to be added to the Register of Review Officers, maintained by VPSC.

Register of Review officers

Download DOCX 0.13MB 3 pages

You may need to download Adobe Acrobat Reader to view some of the documents on this site. You can visit the Adobe internet site External link to download the software. Follow the icon links and instructions at this site on how to download and install the Acrobat software to your system.