Grievance Myths and Facts for the Victorian Public Service lists some common Victorian Public Service myths and facts surrounding grievance processes.
The resource is intended to provide line managers with answers to some of the questions they may have when dealing with grievances or complaints. Grievances can be a stressful experience for the parties involved. For more information it is worth reading the Public Sector Standards Commissioner Guidelines: Reasonable Avenue of Redress.
A key measure of good people management is identifying, intervening and resolving issues that could potentially become a grievance early. However, there may be circumstances where the issue is not resolved and a grievance is lodged. In these situations, it is critical the grievance is managed effectively.
Note: The information contained within this document does not replace any enterprise bargaining agreements, departmental or agency policy. It is provided as a guide only.