Work-function classifications and codes

Service delivery

Service Delivery – providing services, or oversight of provision of services, to the Victorian community under one of two functional sub-categories.

Operation service delivery (OSD)

Operational service delivery – Directly delivering services to the community and/or managing funding of, and relationships with, service providers (including administering grants, collating performance data and reports, the delivery of regulatory compliance functions, and significant service enabling capital infrastructure and equipment – for example buildings, pipelines, major capital equipment).

Service delivery management (SDM)

Service delivery management – Designing, planning, co-ordinating, managing or evaluating programs delivering services to the public.

Public administration and accountability

Public Administration and Accountability – governance functions that are required as a consequence of being part of government, portfolio wide strategic planning, providing Ministerial administrative support, and developing policy proposals, options, strategies and plans that inform decision making by government / ministers on programs to be implemented. This would include most functions of central agencies as well as policy development, strategic planning and Ministerial support services in line departments.

Public administration (PAD)

Public Administration – Government policy and support functions such as Cabinet and Parliamentary briefings and process support, Ministerial co-ordination, advice and support, portfolio strategic planning and development of policy proposals, options, strategies, and plans that inform Government decisions.

Public accountability (PAC)

Public Accountability – Public accountability and integrity functions such as reporting on delivery and performance to government oversight agencies (including reporting to the Commonwealth under service and funding agreements), government specific corporate reporting, managing procurement processes and systems, and Freedom of Information. This function will cover offices with public review responsibilities such as the Auditor General, Commissioner for Environmental Sustainability, and the Ombudsman.

Corporate support services

Corporate support services (CSS)

Corporate Support Services – providing services and support to both service delivery and public administration and accountability staff (such as document processing, records management, IT system provision, finance, human resources and corporate business management and administration).