This document is part of the Flexible work policy and resources resource.
Use these stages to plan how you implement flexible work in your organisation.
Every organisation will be at a different stage of implementing flexible work.
Adapt these stages to what works for you.
Step 1: Analysis
In this stage, analyse how your organisation currently supports flexible work.
Speak with stakeholders, such as:
- senior leaders
- people who receive your services
- employee-led networks
- a diverse cross-section of employees
And run an employee survey, focus groups or a combination of methods.
Think about the concerns and challenges your employees will have with flexible work, such as:
- how they find your policies and processes
- what access barriers they may have
- what skills they may need to develop
- what skills managers may need to support their team
Organisations may like to do a flexible work self-assessment.
If you deliver services to the community, look at what impacts flexible work may have on how you do this.
Step 2: Design
In this stage, design the materials your organisation needs to implement change.
Vision statement and goals
The vision statement shows employees:
- the organisation’s commitment to flexible work
- where the organisation wants to get to with flexible work
The goals are what an organisation needs to do to achieve flexible work.
In writing a vision statement and goals, organisations can think of:
- how they currently support flexible work
- how they want to support flexible work in the future
- how they will get there
- how they will engage with stakeholders
- what challenges they may face and how they will overcome them
Communications, policies and processes
Create accessible and consistent communications, policies and processes. And use all leaders to create buy-in across the organisation.
This helps tell everyone what’s changing and embeds flexibility into the culture.
Develop policies and processes that support flexible work, such as:
- how organisations set and approve informal and formal arrangements
- how often arrangements should be reviewed
- how organisations embed flexibility across the employment lifecycle
- how employees can appeal decisions about flexible work
Your organisation’s policies must comply with relevant enterprise agreements and laws.
Step 3: Engage
In this stage, engage your organisation’s employees using the materials you created in stage 2.
This may include:
- celebration of success stories
- promotion of the benefits
- regular communication from leaders
- training and development
Step 4: Review
In this stage, review your organisation’s progress towards flexible work.
To do this, it’s a good idea to collect some data, set targets and report on it regularly.
Some data that shows an organisation’s progress may include:
- the number of employees who use flexible work
- the types of flexible work employees use
- how long it takes for employees to have flexible work approved
- the number of requests rejected
- the impact flexible work has on productivity, absenteeism and engagement
- the impact flexible work has on diversity
- the impact flexible work has on career progression or development