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Organisational integrity and service delivery 2024
Employees who feel their organisation demonstrates integrity and delivers high-quality services.
Key facts
People matter survey 2024
Positive views from public sector respondents:
67% feel their organisation demonstrates integrity
75% feel their workgroup operates to deliver quality services.
Organisational integrity
Organisations demonstrate integrity by:
having fair recruitment and promotion processes
addressing negative behaviours
acting in the best interest of Victorians.
We need the community to have high trust in how we work and what we do, through fair and respectful treatment of employees, clients and stakeholders.
The results combine agree and strongly agree answers to these statements:
I believe the promotion processes in my organisation are fair
I believe the recruitment processes in my organisation are fair
I have an equal chance at promotion in my organisation
My organisation does not tolerate improper conduct
My organisation encourages employees to act in ways that are consistent with human rights
My organisation encourages respectful workplace behaviours
My organisation is committed to earning a high level of public trust
My organisation takes steps to eliminate bullying, harassment and discrimination.
Quality service delivery
To deliver high-quality and timely services for Victorians, the public sector must use its resources in the best way possible.
The results combine agree and strongly agree answers to these statements:
My workgroup has clear lines of responsibility
My workgroup provides high quality advice and services
