If left unchecked, this type of behaviour can lead to high rates of turnover, absenteeism, stress claims and lost productivity.
This guide offers practical tips to anyone who works with a difficult person. It covers the most common situations in which people find themselves, such as:
- working with others
- managing performance
- recruiting staff
- understanding and being comfortable with conflict
- restoring good relationships within the team.
Through a series of case studies, the the guides illustrate to the reader how to use the tips in practice.