Developing conflict resilient workplaces

1. Introduction

In 2008 the Victorian Public Sector Commission (VPSC) embarked on a project ‘Taking the heat out of workplace issues’.

2. The potential for change

Summary of current issues faced by Victorian public sector organisations in relation to workplace conflict. It assesses current approaches and apparent costs for dealing with employee grievances.

3. Building conflict resilient workplaces

A conflict resilient workplace does not rely solely on formal dispute processes, but emphasises positive relationships and strong communication so that conflict is managed early.

Appendices

1. Background

In 2008 the Victorian Public Sector Commission commenced a project ‘Taking the heat out of workplace issues’ to collaboratively bring about positive change in the conflict resolution space.

2. The conflict resilient workplace

A conflict resilient workplace is one where strong communications and relationships underpin the conflict management system.

3. Action steps and useful tools

This section identifies issues and some useful tools where managers and teams are seeking to develop a more conflict resilient workplace.

Appendices