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Organisational integrity, service delivery and innovation 2023
Employees who feel their organisation demonstrates integrity, delivers high-quality services and is innovative.
Key facts
Positive views from Victorian public sector employees:
67% feel their organisation demonstrates integrity
74% feel their workgroup operates to deliver quality services
68% feel their organisation is innovative with its operations.
Organisational integrity
Organisations demonstrate integrity by:
having fair recruitment and promotion processes
addressing negative behaviours
acting in the best interest of Victorians.
We need the community to have high trust in how we work and what we do, through fair and respectful treatment of employees, clients and stakeholders.
The results combine agree and strongly agree answers to these statements:
I believe the promotion processes in my organisation are fair
I believe the recruitment processes in my organisation are fair
I have an equal chance at promotion in my organisation
My organisation does not tolerate improper conduct
My organisation encourages employees to act in ways that are consistent with human rights
My organisation encourages respectful workplace behaviours
My organisation is committed to earning a high level of public trust
My organisation takes steps to eliminate bullying, harassment and discrimination.
Quality service delivery
To deliver high-quality and timely services for Victorians, the public sector must use its resources in the best way possible.
The results combine agree and strongly agree answers to these statements:
My workgroup has clear lines of responsibility
My workgroup provides high quality advice and services
My workgroup uses its resources well
My workgroup acts fairly and without bias.
Innovation
Innovation can reduce costs, create public value and lead to higher quality services.
The results combine agree and strongly agree answers to these statements:
My workgroup is quick to respond to opportunities to do things better