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Aggression or violence
Facts, figures and visuals on aggression or violent behaviour experienced by respondents.
This data only represents the 87,178 Victorian public sector employees who voluntarily responded to the People matter survey 2022.
For most visuals, we’ve included data from previous years. Some visuals only show data from 2022.
This is because the questions are new or can’t be compared to earlier years.
We don’t show the data from 2020 as some organisations couldn’t take part in the 2020 survey as they were responding to the impacts of the coronavirus (COVID-19). Therefore, the 2020 data isn’t a true representation of the public sector.
Respondents who experienced aggression or violent behaviour:
75% said it was from a client, customer, patient or stakeholder
said abusive language and intimidating behaviour were the most common type.
Defining aggression or violent behaviour
This is when employees are abused, threatened or assaulted in a situation related to their work.
It can come from anywhere, such as from colleagues, clients, customers or the public.
Aggression or violent behaviour can have an immediate and long-term negative impact on those involved, including those who witness the aggression or violence.
Experiencing aggression or violent behaviour
This chart shows the percentage of respondents who experienced aggression or violent behaviour.
Type of aggression or violent behaviour
In this chart, respondents who experienced aggression or violent behaviour said what type they experienced.
The results may add up to more than 100% because respondents could choose more than one answer.
Source of aggression or violent behaviour
In this chart, respondents who experienced aggression or violent behaviour said who was aggressive or violent towards them.
The results may add up to more than 100% because respondents could choose more than one answer.
Working relationship
In this chart, respondents who experienced aggression or violent behaviour said what their working relationship is with the person who was aggressive or violent towards them.
Telling someone about aggression or violent behaviour
In this chart, respondents who experienced aggression or violent behaviour said who they told.
The results may add up to more than 100% because respondents could choose more than one answer.
Why respondents didn’t submit a formal complaint
In this chart, respondents who experienced aggression or violent behaviour said why they didn’t submit a formal complaint.
Understanding why employees don’t submit a formal complaint helps organisations provide better support.
The results may add up to more than 100% because respondents could choose more than one answer.
Satisfaction with how the complaint was handled
In this chart, respondents who experienced aggression or violent behaviour and submitted a formal complaint said if they were satisfied with how it was handled.
