Employees who experienced aggression or violence 2023

Key facts

This is when employees are abused, threatened or assaulted in a situation related to their work.

It can come from anywhere, such as from colleagues, clients, customers or the public.

Aggression or violent behaviour can have immediate and long-term negative impacts on those involved, including those who witness the aggression or violence.

Reports of aggression or violent behaviour:

• fell to 17.5% of employees from 17.8% in 2021

Employees who experienced aggression or violent behaviour:

• 68.6% said it was from a client, customer, patient or stakeholder
• said abusive language, intimidating behaviour and threats of violence were the most common types.

Employees who experienced aggression or violence

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Type of aggression or violence

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Source of the aggression or violence

The results may add up to more than 100% because employees could choose more than one answer.

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Working relationship

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Who employees told

The results may add up to more than 100% because employees could choose more than one answer.

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Why employees didn’t submit a formal complaint

The results may add up to more than 100% because employees could choose more than one answer.

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Satisfaction with how the complaint was handled

Year 2023 2022 2021 2020 2019 2018 2017 2017 Filter by industry Whole of public sector Public entities Victorian Public Service Creative industries, finance, transport and other Police and emergency services Public health care TAFE and other education Water and land management Government schools Filter by demographic Overall Aboriginal and/or Torres Strait Islander Age Full-time or part-time Ongoing, fixed-term or casual Ongoing or fixed-term Cultural identity Disability Gender Gender identity Religion Headcount Full-time equivalent Employers Percentage of all employees by headcount Percentage of all full-time equivalent employees Remuneration Remuneration gap as an amount Remuneration gap as a percentage View as a number or percentage Percentage Number Salary Percentage of industry Percentage of total public sector workforce

 

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Data sets and how we prepare data

• Workforce data sets
• How we prepare our data