What this is

Supportive leadership can positively impact the performance of a team.

A supportive leadership style is consistent with the 7 public sector values or the agreed team values that complement the public sector values.

Being a supportive leader means your team:

  • has a sense of your leadership style when you interact with them
  • may feel encouraged to reach out to you when they need help

When there’s an issue, a supportive leader’s team has confidence you will work to resolve the issue in a manner that is consistent with the agreed team values.

Why you need to focus on this

When you establish a supportive leadership style, you’ll:

  • build trust
  • instil confidence
  • let staff realise their full potential in the work they do
  • make staff feel pride in their work
  • raise staff productivity

What happens if you don’t focus on this

Leadership styles that aren’t consistent with the values may:

  • cause confusion with your staff about your approach and expectations
  • create frustration
  • impact productivity
  • negatively affect your team’s wellbeing
  • lower motivation

Tips to use

Be a supportive leader on an individual and a team level.

Try out different things based on the needs of each team member.

But also understand what works when they come together as a group.

Be consistent with the agreed team values by showing empathy for the circumstances of each person.

Some things you can do are:

  • actively listen to what your team need and act on what they say
  • ask each staff member what support they need
  • ask each staff member how they like to receive information, such as emails, phone, instant messaging and so on
  • ask each staff member if they understand what work they’re doing and why they’re doing it
  • try to let each staff member resolve issues or do work on their own so they feel empowered