If left unchecked, this type of behaviour can lead to high rates of turnover, absenteeism, stress claims and lost productivity.

This guide offers practical tips to anyone who works with a difficult person. It covers the most common situations in which people find themselves, such as:

  • working with others
  • managing performance
  • recruiting staff
  • understanding and being comfortable with conflict
  • restoring good relationships within the team.

Through a series of case studies, the the guides illustrate to the reader how to use the tips in practice.

Dealing with high conflict behaviours