So the development focus here is not on building day-to-day project or operational management skills, but on aspects of project or operational management that managers may not have experienced in their pre-management work.

These include establishing a business case, establishing governance arrangements, and sourcing and allocating resources. There is also a development focus on the knowledge, skills and behaviours that a manager needs in order to ensure outcomes from a number of different projects or operational activities running concurrently.

There is an emphasis too on the knowledge, skills and behaviours that constitute the compliance aspects of project and operations management. These include procurement processes, risk management, reporting and record keeping.

In many instances, clear legislative requirements, standards and guidelines establish particular ways of managing and reporting on operations and projects within the Victorian public sector.

Most individual organisations will have developed their own policies, processes, tools and templates to ensure compliance with the various requirements. However, despite individual differences in language and format, the basic content of these policies, processes, tools and templates will be similar.

What should a development activity cover?

The checklist that follows outlines the core content that development activities focusing on this subject area ought to cover in order to build the knowledge, skills and behaviours required for success in any Victorian public sector management role.

Accompanying the checklist is a list of resources. Use of these resources in the design and delivery of a development activity will help build knowledge, skills and behaviours that are of immediate and clear value in any management role in the Victorian public sector.

Some of these resources describe specific knowledge, skills or behaviours, while others provide information about the context in which Victorian public sector managers operate. In most cases, the resources do not address the topic in full. Additional material will still be required to provide comprehensive development in the relevant content area.

Most resources listed are freely available as downloads from the websites indicated.

Core Content / Resources

Establishing the Context

Understanding ‘public value’ in the context of operational and project management.

Understanding Key Principles and Steps

Understanding key principles for operational and project management to ensure delivery of outcomes.

Building and Championing a Business Case

Understanding the role, purpose and common content/format of business cases.


Techniques for identifying:

  • The rationale for the initiative (the problem)
  • Benefits (direct and indirect) and costs (direct and indirect)
  • The initiative (the solution)


Techniques for communicating rationale, benefits, costs, outputs and outcomes and the linkages between these in a business case format.


Understanding Financial Resource Management

Understanding common funding processes including:

  • Common whole-of-government and organisational budget allocation processes
  • Other funding options commonly used in the public sector, including cost recovery

Understanding responsibilities and accountabilities regarding management of public funds


Designing Work and Strategies for Delivering the Work

Techniques for designing integrated work tasks to ensure delivery of outcomes of appropriate quality and within acceptable timeframes.

Strategies and action for identifying how the work will be achieved (including assessing benefit of using in-house resources, outsourcing and/or collaboration).

Managing Procurement and Contracts

Understanding the key principles and procedures for:

  • Procurement processes in the Victorian Public Sector
  • Contract management in the Victorian Public Sector
  • Managing risk and business continuity.



Department of Treasury and Finance, Victorian Government risk management framework

Strategic and operation risk management resources available from Victorian Managed Insurance Authority

Strategies and actions that contribute to the effective management of:

  • Succession risk
  • Workforce planning.


Using Planning and Budget Tools

Common techniques and tools for:

  • Project or operational planning at a team level showing the interconnectivity, milestones and other key reporting elements for all team or unit activities.
  • Budgeting and monitoring expenditure of funds at a team or unit level.


Evaluating and Reporting

Common techniques for evaluating operations or projects in light of intended results


Keeping Records and Managing Knowledge

Strategies and actions for:

  • Explicit knowledge capture and storage
  • Tacit knowledge capture, storage and transfer


Seeking Assistance

Understanding when and how to seek support to assist with development and application of effective operational and project management skills.