Dealing with high conflict behaviour in the workplace can be a perplexing but necessary task. If left unchecked, this type of behaviour can lead to high rates of turnover, absenteeism, stress claims and lost productivity.
Dealing with High Conflict Behaviours offers practical tips to anyone who works with a difficult person. It covers the most common situations in which people find themselves, such as:
- working with others
- managing performance
- recruiting staff
- understanding and being comfortable with conflict
- restoring good relationships within the team.
Through a series of case studies, the the guides illustrate to the reader how to use the tips in practice.